FREE WORLDWIDE SHIPPING

 
Shipping & Refunds
Shipping Info
We are here to provide you with the best service.
Please note that order processing times and delivery can extend during the Holidays, sales and special offers.
Dispatch Time:
All orders are processed within 1 to 5 business days (excluding Sundays and holidays) after receiving your order confirmation e-mail.
There may be slight dispatch delays during our Mid Season Sale promotion. Please allow up to an additional 48 hours for dispatch. We thank you for your patience.

International Delivery:
To make your shopping experience better, we made the Worldwide Shipping to more than 100 countries totally FREE. The delivery time to most countries is 12-18 business days. While some shipments can arrive early, others may experience delays due to the current COVID-19 pandemic, countries rules and laws with customs and national logistics operator's circumstances.

DUE TO COVID-19, THE DELIVERY COMPANIES HAVE SHIPPING LIMITATION ENFORCED BY THEIR POLICIES AND GOVERNMENT THAT MAY CAUSED SOME DELIVERY DELAYS THAT ARE OUT OF OUR CONTROL.
Delivery to the USA:
If you choose Free Standard Shipping to the USA, your parcel will be delivered by USPS.
We advise signing up for "Informed Delivery by USPS" to track parcels, receive notifications, leave delivery instructions if you won't be home to accept a package, schedule redelivery and preview incoming mail.
https://informeddelivery.usps.com/box/pages/intro/start.action
What are the stages of USPS tracking?
USPS Tracking Statuses

  • USPS Pre-Shipment. "Pre-Shipment Info Sent to USPS, USPS Awaiting Item": USPS has received the electronic transmission of the manifest shipment information from the sender. ...
  • USPS In Transit to Next Facility. ...
  • Out for Delivery. ...
  • Delivered. ...
  • Alert.
Delivery Failure:
Buyer should be responsible for any consequences of failure to collect items in time. If you live in the USA, you can contact your USPS local office with the redelivery request via this link - https://tools.usps.com/redelivery.htm
FREE Shipping To:
Tap"+" to see the list of countries 
Destination Country for FREE Shipping.

*If you can't see your country in this list, it means that shipping is still possible with Fedex Express. Please contact us to find out more details.

Destination Country for FREE Shipping.

1. Spain

2. Chile

3. United States

4. Mexico

5. Turkey

6. Russian Federation

7. Lebanon

8. Greece

9. Sweden

10. New Zealand

11. Lithuania

12. Belarus

13. Italy

14. Estonia

15. Denmark

16. Slovakia

17. Czech Republic

18. France

19. Cambodia

20. Switzerland

21. Israel

22. Saudi Arabia

23. Brazil

24. Ukraine

25. Moldova

26. Portugal

27. Azerbaijan

29. Indonesia

30. Japan

31. Belgium

32. Latvia

33. Serbia

34. Norway

35. Finland

36. Slovenia

37. Kazakhstan

38. Uzbekistan

39. Singapore

40. Bhutan

41. Hungary

42. South Korea

43. Iceland

44. Ghana

45. Austria

46. Colombia

47. United Kingdom

48. Netherlands

49. Philippines

51. Ireland

53. Armenia

54. Poland

55. Georgia

58. Malta

59. Australia

61. Argentina

62. Croatia

63. Thailand

64. Germany

65. Nigeria

66. Bahrein

67. Albania

68. Taiwan

69. Hong Kong

70. Canada

72. Bulgaria

73. Kenya

74. Viet Nam

75. Brunei Darussalam

76. Mongolia

77. United Emirates

78. Malaysia

80. Pakistan

81. Angola

83. Romania

85. China

86. Luxembourg

87. Madagascar

89. Montenegro

94. Uruguay

97. Ecuador

99. Peru

100. Liechtenstein

102. Honduras

103. Tanzania

108. Mozambique

111. Monaco

115. Macedonia

Refund Policy
If you’re not entirely satisfied with your Lucky Label, we are always happy to help you out as long as the item purchased was not on sale and you’re within a 2-week after "order received confirmation" window.
We do not accept returns or size exchanges.


REFUND POLICY:

We refund damaged or faulty items. We exchange the product for a new one or a different but equivalent item.

Due to the ongoing COVID-19 pandemic, we are NOT accepting any returns NOR exchanges.


We refund damaged or faulty items, however we do not exchange sizes. Our size table and instructions are very accurate, so you should always get the perfect fit according to our size instructions.

In cases of any defects or faulty items we will send you another item (color and size of your choice) totally (item cost and shipping) for FREE.
Here are the 5 easy steps on how to contact the Customer Service for a refund:

1. Make sure that 14 days period after delivery has not expired.

2. Get in touch with our Customer Care team by replying to your Order Confirmation or Tracking Number e-mail with a picture of a damaged or faulty item and mention what size and available color you would like to get as a refund for free.

3. Please allow 1 day to process your request. We’ll be emailing you as soon as possible.



MY ORDER WON'T GO THROUGH. CAN YOU HELP ME?
  • If you’re receiving a declined transaction message after placing an order, there may be a problem with your credit card information, mistypes in billing information, wrong card number or 3D Secure authentication.

  • If you have corrected all the mistypes and the transaction still gets declined, Please try another payment system, which says "alternative" in the checkout.
WHERE IS MY ORDER CONFIRMATION?

  • As soon as your order ships, you will receive an email with a tracking number to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add us to your safe sender's list.
WHEN WILL MY ORDER SHIP?
Most orders ship within 1-2 business days of purchase. In some cases with popular items in high demand the dispatch time might take 4-6 days. Moreover dispatch times may vary due to availability of merchandise and Midseason sale. There is no shipping on Sundays.

Overall all orders are processed within 1 to 5 business days (excluding Sundays and holidays) after receiving your order confirmation e-mail.

There may be slight dispatch delays during our Mid Season Sale promotion. Please allow up to an additional 48 hours for dispatch. We thank you for your patience.

WHEN WILL I GET MY PARCEL?
FREE Standard Shipping

Most orders ship within 1-3 business days of purchase. In some cases with popular items in high demand the dispatch time might take 4-6 days. Please note that order processing times and delivery can extend during the Holidays, sales and special offers. There is no shipping on Sundays, but orders placed on this day will be the first to ship on Mondays.

FEDEX/UPS/DHL Express delivery time is usually 6-10 business days depending on the country. This time doesn't include the dispatch time.
WHO DELIVERS PARCELS IN THE USA?
If you choose Free Standard Shipping, your parcel will be delivered by the USPS.

We suggest to sign up for USPS "Informed Delivery" to receive notifications for packages addressed to you, preview incoming mail, leave delivery instructions and get e-mail notifications about every step of your package's route. https://informeddelivery.usps.com/box/pages/intro/start.action
WHAT ARE THE STAGES OF USPS TRACKING?
USPS Tracking Statuses

  • USPS Pre-Shipment. "Pre-Shipment Info Sent to USPS, USPS Awaiting Item": USPS has received the electronic transmission of the manifest shipment information from the sender. ...
  • USPS In Transit to Next Facility. ...
  • Out for Delivery. ...
  • Delivered. ...
  • Alert.
IS MY PARCEL DELAYED?

While some shipments can arrive early, others may experience delays due to the current COVID-19 pandemic, countries rules and laws with customs and national logistics operator's regional variations. These circumstances are out of our control so we kindly ask our customers to be patient.

You can track your parcel and see all it's stages via this link for international shipping - https://global.cainiao.com/index.htm?spm=a3708.7860690.0.0.600a4321eJ4Hj1

For the US orders (USPS) - https://tools.usps.com/go/TrackConfirmAction_input

DUE TO COVID-19, THE DELIVERY COMPANIES HAVE SHIPPING LIMITATION ENFORCED BY THEIR POLICIES AND GOVERNMENT THAT MAY CAUSED SOME DELIVERY DELAYS THAT ARE OUT OF OUR CONTROL.
I FAILED TO COLLECT MY PARCEL IN TIME

Buyer should be responsible for any consequences of failure to collect items in time. If you live in the USA, you can contact your USPS local office with the redelivery request via this link - https://tools.usps.com/redelivery.htm
CAN I ADD ON TO AN ORDER?

  • Our shipping is free, therefore you can place your additional order whenever you want. If the previous parcel hasn't been shipped, we can add a new item to form one parcel.
CAN I CHANGE OR CANCEL MY ORDER?
  • We are unable to cancel orders once placed. If you need to make a size modification please email us immediately in reply to your Order Confirmation E-mail. We generally process orders in stock items immediately, and once our warehouse has processed your order, we will be unable to make any changes.
WILL THIS ITEM GET TO ME BEFORE _________?
  • If you plan on gifting one of our items, we do not recommend ordering during the month when the occasion is happening, as there is a risk of the item(s) not arriving on time. We are not responsible for items that do not arrive before specified dates.
I HAVE ONLY RECEIVED PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
  • We ship from our several warehouses and factories, which specialize in different areas. For example one factory makes only activewear using specific luxe quality nylon spandex fabrics and sewing machines best fitted for activewear production while the other factory exclusively makes only our Lucky Label items. We have a separate warehouse and factory creating KL ALIEN collection and another factory for Micro-ribbed and Ribbed Lucky Collection. You should expect items to arrive separately (when you order more than one item), however we often manage to combine your orders into one parcel for your convenience.
WHY WAS MY ORDER CANCELLED?
  • Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. In any event if the customer decides to cancel order before it is shipped please allow 48 hours for customer care to cancel and process any refunds. If your order comes through our system as potentially fraudulent or fraudulent, it will be cancelled IMMEDIATELY. If you purchase on our website with a fraudulent card, you will be reported to your local authorities and sent to collections for the amount that was charged. 
WHERE DO YOU SHIP TO?
Our Free Shipping Program includes the following countries. If your country in not on the list, please contact us at contact@theluckylabel.com to find out about shipping costs to your country.

Destination Country for FREE SHIPPING

1. Spain

2. Chile

3. United States

4. Mexico

5. Turkey

6. Russian Federation

7. Lebanon

8. Greece

9. Sweden

10. New Zealand

11. Lithuania

12. Byelorussia

13. Italy

14. Estonia

15. Denmark

16. Slovakia

17. Czech Republic

18. France

19. Cambodia

20. Switzerland

21. Israel

22. Saudi Arabia

23. Brazil

24. Ukraine

25. Moldova

26. Portugal

27. Azerbaijan

28. India

29. Indonesia

30. Japan

31. Belgium

32. Latvia

33. Serbia

34. Norway

35. Finland

36. Slovenia

37. Kazakhstan

38. Uzbekistan

39. Singapore

40. Bhutan

41. Hungary

42. South Korea

43. Iceland

44. Ghana

45. Austria

46. Colombia

47. United Kingdom

48. Netherlands

49. Philippines

50. Cyprus

51. Ireland

52. Maldives

53. Armenia

54. Poland

55. Georgia

56. Oman

57. Mauritius

58. Malta

59. Australia

60. South Africa

61. Argentina

62. Croatia

63. Thailand

64. Germany

65. Nigeria

66. Bahrein

67. Albania

68. Taiwan

69. Hong Kong

70. Canada

71. Sri Lanka

72. Bulgaria

73. Kenya

74. Viet Nam

75. Brunei Darussalam

76. Mongolia

77. United Emirates

78. Malaysia

79. Costa Rica

80. Pakistan

81. Angola

82. Fiji

83. Romania

84. Macau

85. China

86. Luxembourg

87. Madagascar

88. Tunisia

89. Montenegro

90. Uganda

91. Salvador

92. Cape Verde

93. Laos

94. Uruguay

95. Zimbabwe

96. Egypt

97. Ecuador

98. Morocco

99. Peru

100. Liechtenstein

101. Panama

102. Honduras

103. Tanzania

104. Botswana

105. Jordan

106. Zambia

107. Nepal

108. Mozambique

109. Papua New Guinea

110. Qatar

111. Monaco

112. Kuwait

113. Senegal

114. Seychelles

115. Macedonia

HOW OFTEN DO YOU RESTOCK?
  • New items can sell out quickly, but we may get more soon! Please contact us by email so we can further assist you. Our longterm goal is to always have all colors and sizes in stock for your convenience.
HOW CAN I GET MY REFUND?
  • Due to the ongoing COVID-19 pandemic, we are NOT accepting any returns NOR exchanges.

  • However, we refund damaged or faulty items. We exchange the product for a new one or a different but equivalent item.
Here are the 5 easy steps on how to contact the Customer Service for a refund:

1. Make sure that 14 days period after delivery has not expired.

2. Get in touch with our Customer Care team at contact@theluckylabel.com with a picture of a damaged or faulty item and mention what size and available color you would like to get as a refund.

3. Please allow 1 day to process your request. We’ll be emailing you as soon as possible.

  • If you refuse a shipment from Lucky Label, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Lucky Label. This amount will be deducted from your merchandise refund.