FREE WORLDWIDE SHIPPING

 
Shipping & Refunds
Shipping Info
We are here to provide you with the best service.
Please note that order processing times and delivery can extend during the Holidays, sales and special offers.
Dispatch Time:
All orders are processed within 1 to 5 business days (excluding Sundays and holidays) after receiving your order confirmation e-mail.
There may be slight dispatch delays during our Mid Season Sale promotion. Please allow up to an additional 48 hours for dispatch. We thank you for your patience.

International Delivery:
To make your shopping experience better, we made the Worldwide Shipping to more than 100 countries totally FREE. The delivery time to most countries is 12-18 business days. While some shipments can arrive early, others may experience delays due to the current COVID-19 pandemic, countries rules and laws with customs and national logistics operator's circumstances.

PLEASE NOTE THAT DUE TO CURRENT CIRCUMSTANCES WITH COVID-19 & INTERNATIONAL BORDER CUSTOMS CONSTRAINTS, SOME SHIPMENTS MAY TAKE A LITTLE LONGER THAN USUAL TO ARRIVE. WE ARE STRIVING TO MAKE SURE ALL SHIPMENTS ARE DELIVERED IN THE FASTEST TIME FRAMES AVAILABLE AND TRACKING NUMBERS WILL BE PROVIDED FOR YOU TO STAY UPDATED WITH YOUR ORDERS.

HOWEVER, DUE TO COVID-19, THE DELIVERY COMPANIES HAVE SHIPPING LIMITATION ENFORCED BY THEIR POLICIES AND GOVERNMENT THAT MAY CAUSED SOME DELIVERY DELAYS THAT ARE OUT OF OUR CONTROL.
Delivery to the USA:
If you choose Free Standard Shipping to the USA, your parcel will be delivered by USPS.
We advise signing up for "Informed Delivery by USPS" to track parcels, receive notifications, leave delivery instructions if you won't be home to accept a package, schedule redelivery and preview incoming mail.
https://informeddelivery.usps.com/box/pages/intro/start.action
What are the stages of USPS tracking?
USPS Tracking Statuses

  • USPS Pre-Shipment. "Pre-Shipment Info Sent to USPS, USPS Awaiting Item": USPS has received the electronic transmission of the manifest shipment information from the sender. ...
  • USPS In Transit to Next Facility. ...
  • Out for Delivery. ...
  • Delivered. ...
  • Alert.
Delivery Failure:
Buyer should be responsible for any consequences of failure to collect items in time. If you live in the USA, you can contact your USPS local office with the redelivery request via this link - https://tools.usps.com/redelivery.htm
Refund Policy
If you’re not entirely satisfied with your Lucky Label, we are always happy to help you out as long as the item purchased was not on sale and you’re within a 2-week after "order received confirmation" window.
We do not accept returns or size exchanges.


REFUND POLICY:

We refund damaged or faulty items. We exchange the product for a new one or a different but equivalent item.

Due to the ongoing COVID-19 pandemic, we are NOT accepting any returns NOR exchanges.


We refund damaged or faulty items, however we do not exchange sizes. Our size table and instructions are very accurate, so you should always get the perfect fit according to our size instructions.

In cases of any defects or faulty items we will send you another item (color and size of your choice) totally (item cost and shipping) for FREE.
Here are the 5 easy steps on how to contact the Customer Service for a refund:

1. Make sure that 14 days period after delivery has not expired.

2. Get in touch with our Customer Care team by replying to your Order Confirmation or Tracking Number e-mail with a picture of a damaged or faulty item and mention what size and available color you would like to get as a refund for free.

3. Please allow 1 day to process your request. We’ll be emailing you as soon as possible.



  • If you’re receiving a declined transaction message after placing an order, there may be a problem with your credit card information, mistypes in billing information, wrong card number or 3D Secure authentication.

  • If you have corrected all the mistypes and the transaction still gets declined, Please try another payment system, which says "alternative" in the checkout.