We sincerely apologize if the item received is not the item that was chosen within your online cart.

On the rare occasion that this may happen, we ask you to please contact us as soon as possible with the following information:

Order Number (starts with a # in your confirmation email).
Details of incorrect item received.
Name of the item not received.

Photo of the all item(s) received.

We hope this never happens!

But in the unfortunate event that you have received a faulty item from us, please contact us promptly with the following information:

Order Number (starts with a # in your confirmation email)

A photograph of the faulty item

Description of the issue

Photo of the all item(s) received.

**Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.

We are not accepting any returns or exchanges, however, we can send you another item for free if you pay a shipping cost of $20.

We refund damaged or faulty items. We exchange the product for a new one or a different but equivalent item. We can also give you a store credit.

In the unfortunate event that you have received a faulty or wrong item from us, please contact us promptly with the following information:

Order Number (starts with a # in your confirmation email)

A photograph of the faulty/wrong item

Description of the issue

Photo of the all item(s) received.