- Due to the ongoing COVID-19 pandemic, we are NOT accepting any returns NOR exchanges.
- However, we refund damaged or faulty items. We exchange the product for a new one or a different but equivalent item.
Here are the 5 easy steps on how to contact the Customer Service for a refund:
1. Make sure that 14 days period after delivery has not expired.
2. Get in touch with our Customer Care team at firstname.lastname@example.org with a picture of a damaged or faulty item and mention what size and available color you would like to get as a refund.
3. Please allow 1 day to process your request. We’ll be emailing you as soon as possible.
- If you refuse a shipment from Lucky Label, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Lucky Label. This amount will be deducted from your merchandise refund.